Regulations || Terms and conditions
Hofstede Welland VOF As of 01 January 2022
- Applicable law
- Online reservations
- Travel documents
- Extra costs
- Arrival and departure
- Pets (domestic animals)
- Cancellation costs
- Change of the agreement
- Force majeure and amendments
- Right of substitution
- Breakage, damage, loss
ApplicationThese terms and conditions are applicable to all bookings and agreements with respect to all accommodations let by Hofstede Welland VOF. In this, the term ‘’tenant’’ is explained and seen as the person closing an agreement regarding the rent/use of the accommodation concerned.In this, the term ‘’user’’ is explained and seen as the person renting the concerned accommodation together with possible other people using the rented accommodation and/or other facilities as specified and rented by the tenant.The terms and conditions of Hofstede Welland VOF are applicable regardless of any references to other terms and conditions. Hofstede Welland VOF declines all other terms and conditions you may refer to or use. Deviant conditions or agreements are solely valid if they have been agreed upon in writing or in case of written consent.
Applicable lawThe agreement closed between you and Hofstede Welland VOF is exclusively governed by Dutch law.
Online reservationsReservations can only be made and occur by people aged 23 or older. Reservations made by people under the age of 23, at the moment of booking, are not valid. People aged 23 or older are not allowed to make reservations for people under the age of 23. Hofstede Welland VOF reserves the right to refuse bookings at all times and without giving reasons. After completing the (advanced) payment for an online reservation, you will directly receive a confirmation of your reservation on your e-mail address. Whenever you make an online reservation, you always need to agree with the terms and conditions of Hofstede Welland VOF first. Without agreeing to the terms and conditions, it is not possible to make or complete an online reservation.In case you do not receive a confirmation of your reservation on the correct e-mail address, please contact Hofstede Welland VOF. The agreement regarding the rent of accommodations and/or other facilities for recreational use, bearing in mind the often limited duration of this agreement.
Travel documentsYou are responsible for having valid travel documents required for your travel destination at all times. Hofstede Welland VOF does not hold itself accountable for the consequences of not having the right travel documents.
PaymentsWhen making an online reservation, an advanced payment of +/- 30% of the total rental sum multiplied with possible booking costs is required. Payments need to be completed directly, by means of one of the online payment options. The residual amount of the rental sum needs to be completed and received by Hofstede Welland VOF 42 days before the day of arrival at the latest. For bookings made less than 42 days before the day of arrival, the total rental sum needs to be completed at once. When not completing the payments of the invoiced amounts in time, you are in default from the moment the set payment term has been expired. In this case, Hofstede Welland VOF will offer you the possibility to complete the residual amount within 7 days by means of a written notification. If the payment is also not completed after this set period, Hofstede Welland VOF reserves the right to dissolve (cancel) the agreement as of the day that the set term of 7 days has been expired. In this case, you are held accountable for all damage Hofstede Welland VOF suffers or will suffer from as a result, including all costs regarding your booking and the dissolution of the agreement Hofstede Welland VOF must make. Hofstede Welland VOF reserves the right to at least charge a cancelation fee. In this case, the conditions set in Article 12 are applicable. Hofstede Welland VOF always reserves the right to set off receivables from you for any reason whatsoever with completed payments under any heading whatsoever.
PricesYou owe Hofstede Welland VOF the agreed rental price, as specified both in the confirmation of your reservation and in the invoice of your booking. In case costs on Hofstede Welland VOF s side (think of personnel, energy costs and taxed) have risen demonstrably and adventitiously after closure of the agreement, Hofstede Welland VOF reserves the right to increase its prices and charge you theincreased price. In case this price increase will be implemented within three months after closing the agreement, this price increase will count for a maximum of 5% of the earlier agreed rental price and you will reserve the rights to dissolve (cancel) the agreement on these grounds. All prices, if applicable, are displayed inclusive taxes and/or surcharges unless otherwise specified.
Extra costsNext to the rental price, administration and service costs and the tourist taxes including contribution and other charges are raised and charged for the tenants account.
DepositHofstede Welland VOF requires a deposit for all accommodations. The amount of the deposit is specified on your booking confirmation. The deposit, or the remainder of this, will be refunded on your bank- or giro account within one week after your departure, providing that the accommodation is left behind properly and in compliance with Article 9. Possible claims for compensation do not set off by this restitution.
Arrival and departureThe rented accommodation is available from 4 p.m. on the agreed date of arrival as set in the booking confirmation. On the day of departure, the accommodation must be vacated before 10 a.m. as specified in the booking confirmation. If the rent of the accommodation is terminated before the agreed date of arrival, as specified in the booking confirmation, the tenant is not entitled to a restitution of (or a part of) the rental price and/or costs unless you meet the cancellation terms of your cancellation insurance. If you do not comply with the regulations as specified in the welcome pack when departing, additional costs will be set off with the deposit.
Pets (domestic animals)It differs per accommodation whether it is allowed to bring pets along. Make sure you are well informed about your accommodations and whether pets are allowed here. Your pet needs to be free of/treated against fleas and ticks. Hofstede Welland VOF charges an extra fee for bringing pets to an accommodation.
SmokingSmoking is not allowed in all of Hofstede Welland VOF s accommodations. If you do not comply with this smoking ban, Hofstede Welland VOF reserves the right to end the agreement with immediate effect and to not refund the deposit.
Once a reservation is being cancelled, cancellation costs are owed. When cancelling your reservation up to 28 days before the day of arrival, this amount concerns 30% of the total costs plus the reservation costs. When cancelling your reservation 28 days or less than 28 days before the day of arrival, this amount concerns the total cost sum. The travel sum will still be refunded, after deduction of administration costs, if the accommodation is booked by another guest during that period.
Change of the agreementWhenever you Hofstede Welland VOF want to make changes in the agreement after it has been closed, Hofstede Welland VOF is not obligated to accept the changes. It is at the discretion of Hofstede Welland VOF to decide whether and to what extent the desired and suggested changes are accepted. In case Hofstede Welland VOF accepts your changes, additional costs for the changes can be charged.
Force majeure and amendmentsIn case Hofstede Welland VOF is (temporarily) not able to live up to the agreement set by both parties due to force majeure, you will be proposed an amendment with an optional replacing accommodation within 14 days after being informed about the impossibility to live up to the initial agreement. Force majeure on the side of Hofstede Welland VOF exists whenever it is (temporarily) impossible to live up to the initial agreement fully or partly due to unforeseen or undesired circumstances or reasons out of Hofstede Welland VOF’s control. This includes fire, flood or other malfunctions or occasions. You are not entitled to decline the amendment proposal. In case you do decline the proposal made, you need to communicate this within 14 days after receiving the proposal. In that case, Hofstede Welland VOF reserves the right to dissolve the agreement with immediate effect.
Right of substitutionThe tenant and other users of the accommodation and/or facilities are not allowed to let other people who are not registered or specified in the agreement use the accommodation under any denomination and for any reason whatsoever, unless otherwise specified or agreed upon by Hofstede Welland VOF. In case you and Hofstede Welland VOF agree upon users being substituted, you will always remain responsible for the payment of the owed amount of the rental sum, alteration costs and possible additional costs as a result of the substitution and possible cancellation costs, apart from the substituted users that are agreed upon.
TerminationIn case personal data of the tenant and/or other users are provided incompletely or incorrectly when making a booking, Hofstede Welland VOF reserves the right to terminate the agreement with immediate effect at all times. In such a case, restitution of the rental sum or a part of this does not occur.
Breakage, damage, lossThe tenant, specified on the booking confirmation, is responsible (without altering or detracting the responsibility and liability of other users and guests) for a normal and orderly state of affairs in- and around the rented accommodation and/or campsite, as far as such is being influences by the tenant and his/her company and/or other users. Besides, the tenant is always responsible and liable (without altering or detracting the responsibility and liability of other users and guests), for damage caused by breakage, loss and/or defects to the inventory and/or accommodation. The tenant is obliged to immediately report possible damage to Hofstede Welland VOF and to compensate costs as a result of this immediately unless the tenant can demonstrate that the damage is not caused by the tenant itself and/or other users part of the company.
LiabilityHofstede Welland VOF cannot be held liable for theft, loss or damage done to objects, affairs or people of any kind occurring during or as a consequence of the stay in one of the accommodations and/or other facilities of Hofstede Welland VOF, unless it is proven to be the result of intent or gross fault on the part of Hofstede Welland VOF or (one of) its employees. Neither does Hofstede Welland VOF ensure that your stay in one of the accommodations complies with the expectations you had. Liability for damage, consisting of a lack of enjoyment of the journey and/or other consequential damages, is excluded under all circumstances. Moreover, Hofstede Welland VOF cannot be held liable for damage that entitles a remuneration on the account of travel- and/or cancellation insurances or any other insurance. Hofstede Welland VOF cannot be held accountable for malfunctions in the services or shortcomings of third parties involved. The tenant and/or users are severally held liable for all loss and/or damage to the rented accommodation and/or other properties of Hofstede Welland VOF that arose or occurred during the rental period of the tenant and/or other users, despite of the fact whether the loss or damage was caused by the tenant, other users or third parties using or accessing the accommodation. Hofstede Welland VOF is indemnified for all claims regarding damage caused by third parties that are the (partial) consequence of any act or neglection on your and/or other users, company and third parties’ side while using and/or accessing the accommodation. In case of incorrect use of or an incorrect way of leaving behind the accommodation, including excessive pollution or contamination, extra costs will be charged on your account which need to be paid immediately.
PlaygroundWhenever a playground is present at the rented accommodation, the tenant is obliged to use these in a responsible and safe manner and to always follow the operating instructions as provided by Hofstede Welland VOF. Hofstede Welland VOF is indemnified for all claims regarding damage caused by third parties that are the (partial) consequence of any act or neglection on your and/or other users, company and third parties’ side while using and/or being in or around the swimming pool and/or playground. In case of incorrect use of material damage to a swimming pool or playground, including excessive pollution or contamination, extra costs will be charged on your account which need to be paid immediately.
RegulationsAll guests are obliged to follow the regulations and conditions set for the concerned accommodation as set by Hofstede Welland VOF. For the check-in, it is required to bring and show valid proof of identity. Every accommodation can solely be occupied by the amount of people as specified for the concerned accommodation in the brochure. It is not allowed to place any tents, caravans or camper vans next to the accommodation without permission of Hofstede Welland VOF.
InternetThe website of Hofstede Welland VOF is built with care to ensure the validity and correctness of all data that is provided. Hofstede Welland VOF values provision of information that is up to date and confidential. Yet, Hofstede Welland VOF cannot be held liable for possible deficiencies, inaccuracies and/or changes made at a later time. Printing-, typesetting- and/ or typing errors do not bind Hofstede Welland VOF. Any and all prices presented shall be with the reservation of price changes. The website of Hofstede Welland VOF may contain links referring to websites of third parties. Hofstede Welland VOF is not responsible for the content provided on- or the use of these websites, including possible consequences related to your visit of one of the websites you were referred or redirected to.
ComplaintsNaturally, Hofstede Welland VOF makes its best effort to make your stay as pleasant as possible. Whenever you notice any type of deficiency to your accommodation, please report this immediately so that the problem can be solved. Always make sure that problems and/or remarks arising during your stay are reported immediately. It is not possible to make any claims for compensation or declaration after your check-out. Complaints, remarks and/or suggestions can be passed on to our head office in Noordwelle.
Printing- and typesetting errors do not bind Hofstede Welland VOF. These terms and conditions replace all publications and versions drawn up and published before. All (personal) data that is provided around your stay, is included in a datafile. This datafile is used to set up a clear guestadministration. The data is naturally not disclosed or passed on to third parties. In case you are not interested in receiving up to date information around bookings or booking offers, you can let us know any time.
Hofstede Welland VOF
4326 SL Noordwelle
Chamber of Commerce (The Netherlands): 64676064
VAT number: NL8557 74 290 B01